So I recently blogged about my experience with a local bank in trying to change credit card products.
Although a little delayed, I thought I’d update on the situation…
Within 5 minutes of sending the fax, the branch manager had called me to personally apologise. The issue has been sorted, and the situation explained.
Apparently the card I wanted to change to was ‘so new’, that their internal systems hadn’t been updated to allow me to swap, so they were cheating the system and doing it like a new application.
I’m a little disappointed that they make customers sit through such a process. I think overall, a better experience would have been to have said that it wasn’t possible and to contact me again when they had the system in place.
Oh well.
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